Dedicated … 2 hosting

The prices are amazing, cheap but quality of support you got here is low. CirtexHosting claimed that they have 24/7 support but this is not true. I have waited for more than 12 hours for a critical ticket. The next option was obviously to contact the livesupport but instead the same person who chatted with me replied the ticket and said someone will look into this. What kind of livesupport is this ? They should solve the problem. Just beware that not all the staff here speak English and you might have trouble understanding them especially via the live support.

Also, in the TOS CirtexHosting stated they will credit a full month fee if the uptime fall below 99.5, right ? Forget it, they will not do it. I have the hyperspin report (monitored every mins) and John (the admin) said that was a false report. When asked for proof, they failed to give it to me.

In conclusion, if you want a cheap host but do not worry much about reliability, uptime and good support then CirtexHosting is best for you. I am highly disappointed and i have learnt that quality hosting doesn’t come cheap.

Reviewed by user OveRule.

This entry was posted on Monday, April 30th, 2007 at 1:27 am and is filed under Service reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.