Dedicated … 2 hosting

Hey well 25-Feb-2007 I bought a dedicated server just a small 1, costing $80… thought was pretty cheap, was set up within 2 hours! pretty fast id say, support tickets was replied to within 1hr sometimes nearly instantly! I thought it was great, until 2 days ago and now my server, my unusable server… that I’m locked out of has no support… There seemed to be a problem and as I saw lemon-head say about senior tech, they said same to me…  from an email: “Unfortunately, we were not able to make an immediate solution regarding your problem and we will leave your ticket open for other senior technical staff to take a look. Thank you for your patience.”

11 hours later…. i got a reply from DediWebhost: “It seemed like your main IP is blocked by other Internet networks. The easiest solution would be to reallocated your server to a new main IP, your additional IPs will remain the same. Would that be okay for you?”

How can an IP Address Get blocked by certain ISP’s is beyond me but eh, they went ahead after rebooting my server withOUT! Permission while i was installing things… yes, it left them corrupt but remake will fix and hey! I’m locked out.. Cpanel has invalid licence and my sshd config was set to listen to the main IP that has been changed… meaning no ssh! well they emailed me at 2am GMT and at 9am today i replied… at 8:45 PM GMT i still have no reply… surprisingly I will be billed for there problems on the communication to the IP.

Overall the DediWebhost support at the first month was great and it slowly degraded… this I don’t like and hopefully… hopefully my server will be back up tonight….

Review written by user Kolohost.

This entry was posted on Monday, April 2nd, 2007 at 12:33 am and is filed under Service reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.